A production incident at a SaaS company means customers, and their security teams, watching how you respond. An IR retainer gives you a named team and SLA so response is led, not improvised.
More context on this sector on our SaaS industry page.
Tailored to SaaS, delivered by a Toronto security and compliance team led by a published CVE researcher, with our partner Lorikeet Security where offensive testing is involved.
See the full Incident Response Retainer service page, or productized pricing for fixed-scope engagements.
24/7 on-call response with a contracted SLA, war-room leadership, forensics coordination, communications support, and postmortem authoring.
Increasingly yes — many now expect a defined incident response capability, and a retainer satisfies that.
Yes — clear, accurate customer and stakeholder communication during and after an incident is part of the engagement.
Book a free 30-minute discovery call. We will tell you whether this engagement fits, what it would cost, and when we could start.