Users sign up but never come back. Onboarding feels confusing. Support tickets keep asking the same questions. Your product works, but nobody enjoys using it.
You built a product that solves a real problem, but your users struggle to see the value. Onboarding was designed by engineers, not designers. Navigation is confusing. Critical actions require too many clicks. Mobile users get a desktop layout squeezed into a small screen. Users give up before they ever reach the moment that would make them stay.
Poor customer experience does not just hurt retention. It inflates every other cost in your business. Your support team answers the same questions repeatedly because the interface is unclear. Your sales team struggles to close deals because trial users cannot figure out the product on their own. Your marketing spend goes to waste when most signups churn within the first week. Adding more features does not help if the existing ones are hard to use.
"We were adding features constantly but our NPS kept dropping. Turned out users could not find the features we already had." Product Lead, Health Tech Startup
We analyze session recordings, heatmaps, and analytics data to find exactly where users drop off. Combined with user interviews and usability testing, we build a clear picture of what is broken and why.
We redesign the flows that matter most: onboarding, core workflows, and conversion paths. Interactive prototypes let you test changes with real users before writing a single line of code.
We do not just hand off Figma files. We implement the designs in your codebase with responsive layouts, WCAG accessibility compliance, and performance optimization so the experience works for every user on every device.
Let us audit your user experience and show you the quickest wins for retention and conversion.
Schedule a UX Audit