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Read the blog →Incident response is the organized process for detecting, containing, eradicating, and recovering from a security breach or attack, then learning from it. A documented incident response plan defines roles, communication paths, and steps so a team can act fast under pressure. The goal is to limit damage and restore operations quickly.
A common framework has six phases: preparation, identification, containment, eradication, recovery, and lessons learned. Preparation matters most; the decisions you make calmly in advance are the ones that hold up at 2 AM.
Insurers, customers, and regulators all want to know who answers the phone during an incident. A retainer with a named team and agreed response times gives you that answer without building an internal SOC.
traztech delivers incident response retainers with agreed response times for startups and growth-stage companies, led by a published security researcher.
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From Jacob Masse, principal of traztech: the files by email, then a few short notes over the next month. No spam, unsubscribe in one click.
The gap that hurts is almost never the document. It is that nobody has decided who declares an incident, who talks to customers, and which regulator or contract has a clock running.
For compliance, the artefacts are a written plan, evidence it was tested, and for any incident that occurred, the record and the post-incident review. A plan that has never been exercised is the most common finding in this area.
Yes, and it also expects evidence that the plan was tested. A documented tabletop exercise is the usual way to satisfy that.
At least annually. A half-day tabletop is enough for most organisations and produces exactly the evidence an auditor asks for.